7 minute read

Be ready for 2024 – Boost Your CBD Business with User-Friendly POS Software

What is CBD POS software?

A POS (Point of Sale) system in the CBD industry is a multifaceted tool that goes beyond being a mere cash register or payment terminal. It's an integrated software solution that aids sales staff in managing and optimizing a range of internal processes. 

This includes:

  • inventory management,
  • sales tracking,
  • customer relationship management,
  • and employee oversight.

The software is designed to create, process, and store detailed data on all transactions, products, sales statistics, and related reports. It's often customized to meet the specific needs of a business and features an easy-to-use user interface along with powerful analysis and management functions.

Importance of using POS software in your CBD shop

In an industry as dynamic and regulated as CBD, having a POS system that can handle the unique challenges is important. It streamlines operations and ensures compliance with legal requirements.

Benefits of CBD POS System for the CBD Business

Streamlining sales and inventory management

Cannabis POS (Point of Sale) software simplifies the way cannabis businesses keep records. Instead of manually tracking sales and inventory, this software does it automatically. This makes sure businesses follow state rules that require them to keep detailed records of their sales and stock. With everything recorded by the POS system, businesses can easily show their records to government regulators when needed.

Also, this software is great for keeping an eye on how much inventory a business has at all times. This is important for cannabis businesses since many states require them to report how much stock they have regularly. With a POS system, they can easily see their current stock levels and make changes to stay within the rules set by the state. This helps the business always stay compliant with state laws.

Compliance with regulatory requirements

It ensures that all transactions are in compliance with the constantly evolving legal landscape of the CBD industry.

Integration with online sales platforms

These systems seamlessly integrate with e-commerce platforms, allowing for a unified sales experience across multiple channels.

Customer relationship management

CBD POS software helps in building and maintaining customer relationships by tracking purchase history and preferences, which can be leveraged for targeted marketing and loyalty programs.

  • Tracking Customer Purchase History: CBD POS software is equipped with tools that track every purchase a customer makes. This tracking isn’t just about what they bought but also when and how often they make purchases. This information is important for understanding customer buying habits and preferences.
  • Personalizing Customer Experience: Based on the purchase history, the software can help businesses personalize their interactions with customers. For example, if a customer frequently buys a particular type of CBD oil, the software can notify the business, which can then suggest similar products or new arrivals the customer might like.
  • Targeted Marketing Initiatives: The detailed data collected by CBD POS software allows businesses to create more effective, targeted marketing campaigns. Instead of a one-size-fits-all approach, marketing can be tailored to meet the specific interests and needs of different customer segments. For instance, customers interested in CBD for wellness might receive information about new health-focused products.

Key Features to Look for in CBD POS Software

Age verification and ID scanning

It is important to ensure sales are legally compliant, particularly in verifying the age of customers. In most of Europe, the legal age to buy CBD products is 18 or older. 

Cannabis POS software helps meet this requirement by asking that customers show valid identification prior to making a purchase. 

This verification can be carried out through scanning technology or by manually inputting the details into the system. 

Reporting and analytics

Advanced analytics help in making informed decisions based on sales trends, customer behavior, and inventory levels.

Multi-location support

For businesses operating in multiple locations, this feature ensures consistency and ease of management across all stores.

Loyalty and rewards program integration

An essential feature of CBD POS software is its ability to manage loyalty programs. By analyzing purchase patterns, the software can help businesses design loyalty programs that reward frequent buyers or incentivize larger purchases. This not only helps in retaining existing customers but also encourages repeat business.

Challenges and Solutions for Implementing CBD POS Software

High-Risk Classification and What To Do About It

Many banks and financial institutions consider CBD businesses to be "high-risk" due to the fluctuating legal landscape surrounding cannabis and hemp products. This classification can make it difficult for CBD businesses to find payment processors willing to service their accounts.

Not all payment processors are willing to work with CBD businesses, limiting the options available to them. This can result in businesses having to settle for less favorable terms or services that may not fully meet their needs.

It's important for CBD businesses to research and partner with payment processors that specifically cater to high-risk industries like CBD. These processors are more likely to understand the unique challenges and offer suitable services.

Staying up-to-date with regulations is also important, and the right POS software can adapt quickly to legal changes.

Choosing the Right CBD POS Software for Your Business

Considerations for different types of retailers (e.g., brick-and-mortar, online, hybrid)

Whether you’re a brick-and-mortar store, an online retailer, or a hybrid, each type has unique needs that should be considered when selecting a POS system.

Questions to ask potential POS software vendors

When selecting a POS software vendor for a CBD business, asking the right questions is important to ensure you get a system that meets your specific needs. Here are some important questions to consider that are specific to the CBD industry:

  1. "How does your POS software help ensure compliance with state and federal regulations specific to the CBD industry?"
  2. "What payment processing solutions are compatible with your POS system, and how do you handle high-risk industries like CBD?"
  3. "Is your POS software customizable to fit the unique needs of a CBD business?"
  4. "Can your POS system handle complex inventory management tasks, such as tracking different CBD product variants and batch numbers?"
  5. "How well can your POS system scale with a growing CBD business?"
  6. "Does your system include age verification tools, which are essential for CBD sales?"

Of course, there are other important questions to consider that are not specific to the CBD industry, like updates, customer support, training and onboarding, hidden costs, hardware requirements, and more. 

Importance of ongoing support and updates

The value of choosing a POS provider that offers continuous support and regular software updates in a rapidly evolving industry is also important. Do not forget to ask:

  1. "How frequently do you update the software? Are updates automatic, and do they come with additional costs?"
  2. "What kind of customer support do you offer? Is it available 24/7, and what are the typical response times?"


In short, CBD POS software helps CBD businesses by ensuring 

  • regulatory compliance,
  • streamlining sales and inventory management,
  • enhancing customer relationship management through purchase tracking and preference analysis,
  • and facilitating e-commerce integration.

This leads to improved operational efficiency, informed decision-making, and adaptability in the dynamic CBD market. Overall, it transforms CBD businesses into more efficient, customer-centric, and compliant operations.

If you haven’t yet, consider investing in a robust POS system as a means of future-proofing your business.